FAQ

FIT
Our products are unisex but will generally fit men, women and kids true to size.
We recommend sizing up or down if you want a more oversized or fitted look.
Please reference our fit guide to help with sizing or feel free to contact us with any fit questions at info@rxmance.com.

FIT GUIDE
The best way to use the fit guide is to measure a shirt that fits you well:
•Lay the shirt flat
•Measure the chest width across - 1" below the armpit
•Measure the body length vertically - top to bottom
•Compare measurements to fit guide or listed size specs
Please note that all specs are +/- 1"

SHIPPING
Shipping is free for orders over $100!
Most orders are shipped via UPS with a tracking number.
We offer $5 shipping for orders weighing less than 5 lbs.
Shipping rates increase depending on weight and delivery location.
Please feel free to contact us with any questions.

INTERNATIONAL ORDERS
While it is our hope that all packages arrive at their intended destinations in a timely manner, sometimes carriers mishandle packages. We waive all responsibility once the package lands in the destination country as we do not have any jurisdiction over international countries and their postal systems.

Should any issues arise after the package has landed in the destination country, the recipient is responsible for contacting their local postal service to remedy the situation. The recipient is also responsible for all customs fees, taxes, and brokerage charges.

While many orders make it through customs without issues, the customs agency in your country may require you to sign any required forms before receiving your package. It is the recipient's responsibility to check with their country's customs office to verify any fees, taxes or duties as we are unable to provide the recipient with the exact amount of the charges. By completing your order you agree to pay all applicable fees, taxes or duties.

If your package is seized by customs officials for any reason whatsoever, we will not issue a refund unless all products are returned to us in their original condition. If you refuse or return your order, no international shipping charges or fees paid to local government will be refunded. If you have any questions, we encourage you to contact your local customs office, as we cannot advise you about your country's customs policies.

RETURNS
We accept returns for items in new condition - unworn, undamaged and unwashed.
Return requests must be placed within 2 days of receiving your package & returns must be en route to our shipping facility within 14 days of initial delivery.
The customer is responsible for return shipping and cost.
Sale items are final sale and may not be returned or refunded.

RETURN PROCESS
•Email info@rxmance.com to submit a return request.
•Please let us know your order #, what you would like to return and the reason for the return.
•We will provide the address & info for the return - Rxmance and Vintage items may have different return addresses.
•Please include any internal packaging and/or barcode stickers that came with your original order.
•We recommend shipping your return via a reliable carrier with a tracking number.  We are not responsible for returns lost in transit.
•See below for our refund policy.

Address:
6485 Oak Canyon
Irvine, CA 92618

VINTAGE
All vintage items truly are vintage.
Though our vintage items are all washed, many do show varying levels of wear. We do our best to show and describe all vintage details on the products page.
If you are unsure, please e-mail us with any questions at info@rxmance.com.
Vintage items are unisex and sold as is.

If we missed anything please send us an e-mail, we are happy to help.
info@rxmance.com